Privacy Policy

gilagu limited | gilagu.ai

Last updated: 11/06/2026

1. Who We Are

This website is operated by gilagu limited (referred to as “we”, “us” or “our”). Our registered address is:

9 Donnington Park,
Birdham Road,
Chichester,
England
PO20 7AJ

We are registered in England and Wales (Company No. 17192882)

If you have any questions about this policy or how we handle your personal data, please contact our Data Controller:

Name: Karl Wills

Email: info@gilagu.ai

2. What Personal Data We Collect

We may collect and process the following personal data about you:

2.1 Data you provide directly

Name and contact details (email address, telephone number, postal address)
Account login credentials (if applicable)
Correspondence you send to us

2.2 Data collected automatically

IP address and browser type
Pages visited and time spent on the site
Referring website or search terms used
Device type and operating system
Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services to you
To respond to enquiries and provide customer support
To process transactions and manage payments
To send service-related communications (e.g. confirmations, updates)
To send marketing communications, where you have given consent
To improve our website and services
To comply with our legal obligations

4. Our Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following lawful bases for processing your personal data:

Contract: processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract
Legitimate interests: processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests
Consent: where you have given us clear consent to process your data for a specific purpose
Legal obligation: where we are required to process your data to comply with the law

5. How Long We Retain Your Data

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, and whether we can achieve those purposes by other means.

As a general guide:

Customer records: retained for 6 years following the end of the relationship (in line with the Limitation Act 1980)
Financial and tax records: retained for 6 years (as required by HMRC)
Employee records: retained for 6 years after employment ends
Website analytics data: retained for up to 26 months

After the applicable retention period, data is securely deleted or anonymised.

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

Service providers and data processors acting on our behalf (e.g. hosting providers, payment processors, email platforms)
Professional advisers (e.g. lawyers, accountants, insurers)
Regulatory authorities or law enforcement agencies where required by law

All third parties are required to process your data securely and in accordance with applicable data protection law. Where we use processors outside the UK, we ensure appropriate safeguards are in place (such as UK adequacy regulations or standard contractual clauses).

7. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

Right of access – to request a copy of the personal data we hold about you
Right to rectification – to ask us to correct inaccurate or incomplete data
Right to erasure – to ask us to delete your data in certain circumstances
Right to restrict processing – to ask us to limit how we use your data
Right to data portability – to receive your data in a structured, machine-readable format
Right to object – to object to processing based on legitimate interests or for direct marketing
Rights related to automated decision-making and profiling

To exercise any of these rights, please contact us at info@gilagu.ai. We will respond within one calendar month.

You also have the right to lodge a complaint with the UK’s supervisory authority:

Information Commissioner’s Office (ICO)

Website: www.ico.org.uk

Helpline: 0303 123 1113

8. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic, and support personalisation. Cookies are small text files placed on your device.

We use the following types of cookies:

Strictly necessary cookies: required for the website to function and cannot be switched off
Analytics/performance cookies: help us understand how visitors use our site (e.g. Google Analytics)
Functionality cookies: allow the site to remember your preferences

You can manage your cookie preferences through our cookie consent banner or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

For more details, see our Cookie Policy

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

Secure HTTPS encryption on our website
Access controls and authentication requirements
Regular security reviews

While we take all reasonable steps to protect your data, no transmission over the internet is entirely secure, and we cannot guarantee the absolute security of data transmitted to our site.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal data.

11. Children’s Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. Where changes are significant, we will notify you by email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:

Organisation: gilagu limited

Address: 9 Donnington Park,
Birdham Road,
Chichester,
England
PO20 7AJ

Email: info@gilagu.ai

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.